Banks are improving customer service, but there's still some way to go, says the Fairbanking Foundation
Sue Dougan
Original Broadcast: Share Radio Morning
Banks are getting much better at helping their customers, at least according to a new independent report by the Fairbanking Foundation. Its last three annual surveys identified alarmingly low levels of customer focus. Sue Dougan was joined by the charity's chief executive, Antony Elliott.
Guests: Antony Elliott
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