Are you a serial returner? Research from Barclaycard has highlighted the rise of shoppers who deliberately over-order goods before returning them. Otherwise known as 'serial returners', it’s beginning to hurt retailers' bottom line. Sharon Manikon, Director of Customer Solutions at Barclaycard Global Payment Acceptance, talked about this with Sarah Lowther and Chris Bailey.

Guests: Chris Bailey,Sharon Manikon

Published: Wed 18 May 2016